FAQ
It looks like you're looking for a little guidance, and that's absolutely what we're here for! Whether you're curious about our lovely knit & crochet patterns, need to know more about our range of yarns and how to kits, or even if you've encountered a little "oops!" in your knitting, we've got your back! Here's how we can help you out...
Redeeming a Gift Card issued from our Healesville Store
To redeem a Gift Card issued by our Healesville store on our website, please enter the unique identification number printed on the card twice in the discount code field at checkout.
Please note that our Gift Cards are valid for a period of three years from the date of issue. Should you have any questions regarding the redemption of your Gift Card, please do not hesitate to contact us by telephone (03) 5962 6635, we’re always happy to help! ✨
Shipping Rates & Delivery Times
Here is a quick rundown on how our shipping works for yarn, patterns, and those lovely accessories.
Because the size of the packaging can sometimes matter just as much as the weight (yarn might be light, but a big box takes up space!), we've created three simple postage options for our Australian customers:
- Just patterns and bits & bobs? Shipping is only $4.50!
- Got some yummy yarn in your cart? We have a flat fee of $12 for all orders that include yarn, no matter how much!
- Treating yourself to a big order (over $150)? Your postage is absolutely FREE! 🎉
Our international customers are subject to a range of shipping fees that are calculated based on your specific location and other relevant factors.
If you would like us to provide you with a precise shipping fee for your location, please do not hesitate to email us at shop@crumbz.com.au. We would be happy to assist you.
When you can expect to receive your order? Delivery times depend a little on where you're located, so it's something we can't control completely. However, we'll always do our best to get your goodies in the mail the same day if you order before 3 pm AEST and the post office is open!
Email/Phone Help
Got a yarn-related question or need a little help in choosing the perfect pattern or yarn for your next project? Please don't hesitate to drop us an email at: shop@crumbz.com.au or give us a call (03) 5962 6635! We're absolutely here to help you on your creative journey and will get back to you as soon as we possibly can. Looking forward to hearing from you! 🧶💖
Face-to-Face Help
Got a knitting question that you'd love to chat about? We've got a couple of great options for you!
If you're in the Healesville area, you can book a private lesson with us at the Healesville Library. It's a lovely way to connect face-to-face!
If you can't make it in person, no worries at all! You can also book a private 45-minute Zoom lesson with us.
Whether in person or online, this is a fantastic way to get personalized help with anything from tackling those tricky mistakes to solving a pattern mystery. Our experts are all ears and fantastic at explaining things clearly and simply.
Go ahead and schedule a chat – we're excited to help you get everything all sorted out! 😊
Learn to Knit or Crochet
Ready to dive into the wonderful world of knitting or crochet? We've got some great options to get you started! You can explore our patterns that come with helpful video tutorials, grab one of our beginner-friendly starter kits for a cosy scarf, beanie, or even a sweater, or join us for a fun face-to-face lesson to get you casting on with confidence!
Can't find your pattern download?
If you're downloading the pattern on an iPad or iPhone, the PDF file will be saved in the Files app, which you'll find on your Home Screen. It has a blue folder icon. 😊
Need yarn for your project?
If you're ever feeling a little overwhelmed by all the lovely yarn choices for your project, please don't hesitate to get in touch! We absolutely love helping fellow crafters find the perfect match.
You can easily reach us by dropping us an email at shop@crumbz.com.au or giving us a call on (03) 5962 6635. We're always happy to chat about your ideas! Plus, we're more than happy to order yarn in for you, ensuring you get those beautiful matching dye lots.
Returns & Exchanges
Learn about our Return & Exchange Policy